Terms of service

Terms and Conditions of Use

 

1. Introduction

These Terms and Conditions ("Terms") govern your use of this website, including all subdomains, unless stated otherwise. By accessing or using this site, you agree to comply with and be bound by these Terms. If you do not accept these Terms, you must discontinue use of the website immediately.

 

In these Terms, “User” or “Users” refers to anyone who accesses the site and is not employed by Veritas Global Ltd (“the Company”) or providing services to the Company in the course of their engagement.

You must be at least 18 years old to access or use this site. By doing so, you confirm that you meet this requirement.

 

2. Intellectual Property & Permitted Use

Unless otherwise stated, all content on this site, including but not limited to text, images, graphics, audio, video, software, and layout, is owned or licensed by the Company and is protected by applicable intellectual property laws. You are permitted to view and display content on your device for personal, non-commercial use, and to print one copy of any page for your own use.

For the avoidance of doubt, you are not permitted to copy, distribute, modify, or reproduce content for commercial purposes or use any trademarks, logos, or branding without prior written consent.

 

3. Prohibited Activities

You agree not to use the website in any manner that could damage, impair, or interfere with others' access or usage, or for unlawful, offensive, threatening, or abusive behaviour. You also agree not to store or transmit any copyrighted material without proper authorization.

4. External Links

This website may include links to third-party websites. Unless clearly stated, these sites are not controlled or endorsed by the Company, and we accept no responsibility for their content or availability. Use of these external sites is at your own risk.

 

5. Privacy and Cookies

Your use of this website is also subject to our Privacy Policy and Cookies Policy. These documents are incorporated into these Terms by reference. Please review them here:

 

6. Disclaimer

We strive to maintain access to the website and its services, but we make no guarantees regarding uptime or the absence of bugs, errors, or malware. All services and content are provided "as is" and "as available". To the fullest extent allowed by law, the Company disclaims all warranties, express or implied, including but not limited to accuracy, fitness for a particular purpose, and non-infringement.

We do not guarantee that the website is secure or free from viruses. You are responsible for your own device security. Please note that we may modify, suspend, or discontinue any part of the site at any time without notice.

 

7. Limitation of Liability

Nothing in these Terms limits or excludes liability for death or injury caused by negligence, or for fraud or misrepresentation.

 

Subject to the above, the Company shall not be liable for:

a. Business losses including lost profits, revenue, contracts, or opportunities;

b.  Loss or corruption of data or software;

c.  Any indirect, incidental, or consequential damages.

8. General Provisions

a. You may not assign your rights under these Terms to another party. We may assign our rights where we believe it won’t affect your rights.

b. We may update these Terms at any time. Continued use of the site after changes are posted means you accept the new terms.

c. These Terms, along with our Privacy and Cookies Policies, constitute the entire agreement between you and the Company.

d. These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.

e.  If any part of these Terms is found unenforceable by any court or competent authority, the rest shall remain in effect.

f. No waiver of any right or breach shall be deemed a waiver of any other right or breach.

Complaints

As a regulate firm we are required to have a Complaint Handling Procedure and ours is set out below:

Here at Veritas Global Ltd we aim to provide the best possible service to all our clients, so if you have any concerns, please contact the individual managing your matter as soon as these arise so that they can be addressed promptly. If this does not address the issue to your satisfaction, you can raise a formal complaint, by contacting Rosie Chalmers:

·         Telephone on: 020 3861 0100

·         Letter: 59 Leighton Road, Kentish Town, London NW5 2QH

·         Email: Rosie@veritasglobal.co.uk

To help us understand your complaint and to ensure we do not miss any relevant information please provide your full name and contact details, and information about what you think has gone wrong and when this occurred.

All complaints will be acknowledged by email within four working days, so that you have confirmation that your complaint is being investigated.

We will then investigate your complaint, which will involve reviewing the file and speaking to relevant members of staff. We may need further information from you and will contact you if this is necessary. If appropriate we may invite you to a meeting to discuss the complaint. You would not be required to attend if you do not wish to, and we would be happy to discuss the matter with you on the telephone if you prefer.

At the end of our investigation, we will provide you with a written response detailing our findings and outlining what action we propose to take. We aim to do this within 28 days of receiving your complaint but will advise you in advance if this period needs to be extended.

Upon receipt of our letter detailing the outcome of our investigation and our proposed action, we would ask that within 14 days you contact us to either inform us:

  • That you are satisfied with the action that has been taken and that we can therefore close the complaint, or
  • That you are dissatisfied with what is proposed.

Where you are dissatisfied with the outcome of our investigation, we will carry out a further review of the complaint and consider any new information, if there is any. We will aim to do this within 14 days and then provide you with a final written response to your complaint detailing the findings and proposed action.

If your complaint relates to the service we have provided and you are still not satisfied with the outcome in our final written response to you or we have not provided a final written response to your complaint within 8 weeks of receiving it, then you may be able to have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints relating to poor service, but before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, and you are not satisfied with the outcome, then you can take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than one year from the date of the act / omission that gave rise to the complaint; or
  • No more than one year from when you should reasonably have known there was cause for complaint.

 

The legal Ombudsman can be contacted by:

 

As the firm is authorised by the CILEx Regulation, if your complaint relates to the misconduct of a CILEX member or CILEX Practitioner (ACCA Probate), you can refer your complaint free of charge to CILEx Regulation for them to investigate. Misconduct is defined as any breach of the CILEX Code of Conduct: 2.-Code-of-Conduct-2019.pdf (cilexregulation.org.uk) Misconduct complaints must be made within 12 months of the act or omission that gave rise to the complaint or within 12 months of the complainant having knowledge of the act or omission that gave rise to the complaint, whichever is the greater. CILEx Regulation can be contacted by:

  • Telephone: 01234 845770
  • Email on info@cilexregulation.org.uk
  • Website: https://cilexregulation.org.uk
  • Post: Room 301, Endeavour House, Wrest Park, Silsoe, Bedfordshire, MK45 4HS.

Alternative Dispute Resolution (ADR) bodies such as ProMediate of Brow Farm, Top Road, Frodsham WA6 6SP, www.prometiate.co.uk exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. Currently we do not agree to using an ADR scheme as we believe our own inhouse investigation supported where necessary by that provided by the Legal Ombudsman and CILEx Regulation is sufficient.

 

The Legal Ombudsman publishes data on decisions made in relation to complaints on its website. This information can be accessed by visiting the Legal Ombudsman’s website at www.legalombudsman.org.uk and searching for “ombudsman decision data,” or by navigating directly to www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data

 

Veritas Global Ltd is registered in England with company number 10254372 and is an authorised and regulated CILEX ACCA Probate Entity with Authorisation Number 3001857.